In May 2017, the Victorian Department of Health and Human Services released the Guide for violence and aggression training in Victorian health services. This document outlines key elements and skills to be included in training, with sessions tailored to meet the training needs of specific clinical and non-clinical staff groups. It is anticipated that health services will work towards implementing these principles in 2018.
“Occupational Violence & Aggression” is aligned with the DHHS 2017 training guide and is ready for delivery from August 2017.
This package will be tailored to meet the needs of any private or public healthcare setting – emergency departments, mental health services, home visit staff, general ward staff, and security guards. The training will reflect individual organisations’ policies, procedures and guidelines, and will be relevant to particular workplace logistical or contextual complexities.
Agencies in the Youth Welfare and Homelessness sectors will also find this interactive and strategy-rich training package relevant to their workplaces and OV&A issues.
Core Training content:
- medico-legal principles
- mental health literacy
- predisposing factors and triggers
- reporting on VHIMS / Riskman
- social factors affecting experience of healthcare
- interpersonal factors between staff and consumers / visitors
- self-awareness of personal stress
- recognising early signs of agitation
- communication skills
- intro to verbal and non-verbal de-escalation
- use of equipment i.e.. duress alarms
- Code Grey / Black
Clinical Training additional content:
- challenging behaviours
- environmental and consumer risk assessment
- advanced verbal and non-verbal de-escalation
- advanced Code Grey / Black
- safe restraint procedures and clinical monitoring requirements
- staff breakaway techniques
- use of PRN medications
Data from 2015 – 2017 healthcare post-training evaluations: