Occupational Violence & Aggression
Post-training evaluations for Austin Health 2015-2026 (over 8,000 participants).
Percentage of participants who responded positively to each post-training evaluation question:
“Facilitator’s ability to answer questions” – 99.7%
Program content
“Appropriate content” – 98.9%
“Current material” – 98.2%
Participants would “recommend the course to others” – 99.87%
Face-to-face OVA training package
MOAT: Mental Health Services has developed a single-day OVA training course for staff who may experience occupational violence in the workplace.
This package is tailored to meet the needs of any private or public healthcare setting – emergency departments, mental health services, home visit staff, clinical and non-clinical ward staff, and security guards.
The package can also be tailored to non-healthcare sectors - such as welfare, retail and education settings.
The single-day F2F education sessions will be delivered on site, will reflect individual organisations’ policies, procedures & guidelines, and will be relevant to particular workplace logistical or contextual complexities. Particular examples from your workplace can be absorbed into the training content to make the sessions meaningful and relevant for participants.
Trusting an organisation with the responsibility to provide your staff’s Occupational Violence & Aggression training is a significant decision.
MOAT’s OVA training package has been delivered for over 30 healthcare and welfare service organisations, with word-of-mouth being our only source of referral.
7,000+ Austin Health staff evaluations:
99.87% recommending the training
88.46% identifying actions they would implement immediately
91.17% rating the program excellent
“Bryan was a fantastic facilitator and trainer, and I really enjoyed how he managed to make quite confronting content feel both approachable and uniquely personalised to the work we do. His approachable yet professional style helped me to feel safe and receptive to learning these skills, and reinforced how to handle violence in my own practice.”
A list of training content aligned with DoH and OCP guidelines is available here.
